
Sithy Gems
Sithy Gems Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sithy Gems has 2.7 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Affordable, Did not steal all of my rough, Did right by me and i feel i need to share that.
Cons: Color matched to my rough, Dont forget these are expert gem cutters and cut gems daily, No communications during the gem cutting process.Recent recommendations regarding this business are as follows: "i recommend sithy gems", "Would recommend sithy gems to anyone looking to get gems cut professionally.", "Please don't make the mistake of sending them anything of value. You won't get it back", "Do not use except for having some of your rough cut and returned other parts you will not likely get back and there will likely be substitutions.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sithy Gems has 2.7 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Affordable, Did not steal all of my rough, Did right by me and i feel i need to share that.
Cons: Color matched to my rough, Dont forget these are expert gem cutters and cut gems daily, No communications during the gem cutting process.Recent recommendations regarding this business are as follows: "i recommend sithy gems", "Would recommend sithy gems to anyone looking to get gems cut professionally.", "Please don't make the mistake of sending them anything of value. You won't get it back", "Do not use except for having some of your rough cut and returned other parts you will not likely get back and there will likely be substitutions.".
Review authors value the most Website and Customer service. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews















This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey deserve it
- Did right by me and i feel i need to share that
- Shipping and customs both sides of the pond are a pain

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood cutting company
I sent some sapphires and beryl material to be cut and they did a very good job with them. the quality of the cuts are as advertised and much btter than other cutting companies i have tried before.
at first i didnt want to send because of some of the complaints here but i heard lot of good things about them so i took the risk and sent them the material.
after a long customs delay they got the package and informed me of the status of the stones via email and within a week they sent me the bill with a nice video.
and all good in the end. i will use them for my cutting in the future
Highly recommend them
- Good quality cutting
- Good communication
- Affordable
User's recommendation: i recommend sithy gems
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSithy Gems Stole 50+ carats of Colombian Emeralds
Sithy gem cutters are outright thieves. I submitted an 11 ct Colombian Emerald and a 50 ct Colombian emerald.
What was returned were 15 pieces totaling 8.95 ct. In other words it was the leftover garbage from the main gems. There was nothing else returned to me and this defied my order and their acceptance to return any uncutable materials. I asked where the rest of my gems were.
They gave me a song and dance that my stones were difficult and crumbled. These were two solid stones when I sent them. And, I almost forgot, THESE PEOPLE ARE EXPERT GEM CUTTERS. They cut gems for a living and do it all day every day.
With less than 9ct returned out of 61 total carats, I will let you be the judge of where the rest of my emeralds are. Oh, and by the way, the largest gem I got back was 3.5 ct and the color is mostly white with some green spots on it. The rest are much smaller. This company stole everything else of value.
It is an absolute mistake to send them anything. You have been officially warned.
- Okay communications initially
- Very nice website
- No conflict resolution
- Sent two stone emeralds for 62 cts only received 9 cts back
- Stole 50 cts of colombian emeralds
Preferred solution: Deliver product or service ordered
User's recommendation: Please don't make the mistake of sending them anything of value. You won't get it back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Been working with them for over 4 years
- Good quality
Preferred solution: I am happy with their service.
User's recommendation: Would recommend sithy gems to anyone looking to get gems cut professionally.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubstitutions
I am a professional gem miner now, with many years professional in the gem business. My other cutter died after millions of dollars of business (barnowlc on eBay).
Some of the stones sent were not even color matched. Others were color matched but not the same mineral,...
- Did not steal all of my rough
- Color matched to my rough
- Bulked my order with cheap open market stones
User's recommendation: Do not use except for having some of your rough cut and returned other parts you will not likely get back and there will likely be substitutions.
Highly recommend sithy gems!
Underinsured shipment and refused to file claim for theft
We sent a sizable parcel of Montana sapphires to Sithy to be cut. They supposedly completed cutting and shipped them back.
However, they shipped them in a sheet metal tin which someone pried open and emptied, so all I received was an empty package. When I notified them, they flat out refused to file a claim with the carrier, even though the parcel was supposed to have been insured.
It turns out, they had only insured it for about 5% of the wholesale value of the stones, and probably didn't want me finding out. Definitely don't trust these guys with your stones.
Preferred solution: Let the company propose a solution
Welike Sithy gems lapidary, have worked with them over 10yrs
Oregon sunstones
- No good
I worked with Sithy Gems Sri Lanka
- We are happy with their services
TERRIBLE CUSTOMER SERVICE/?STOLEN GEMS
Sithy Gems in Sri Lanka stole my opals
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This Customer's rough is poor grade rough, its opaque & brittle rough , we managed to get him 14% yield recovery from his poor grade rough, these emeralds rough not that easy to facet, it keeps breaking and chipping and we kept re-cutting them over again and again, this customer doesn't have no knowledge about his rough emeralds, he had bought a poor quality rough from somewhere and expecting gem cutters to do miracle out of the poor grade rough. ...
which is not possible, his complain was about yield percentage and quality. If anybody listen to someone who doesn't have no knowledge about the rough and have no experience, in cutting emeralds, it will mislead others and its false and wrong accuse, This customer has lack of knowledge, I have warned my customers and had posted in our website when buying rough stones you need to have knowledge, and not to blame the gem cutters due to their poor judgment of buying the rough, gem cutters can not do any miracle out of the poor grade rough. , though he claims it's Colombian emeralds, it doesn't look like. Sir / Madam, we have hundreds of satisfied happy Customers with our services and products, who has knowledge in buying rough and in Cutting, we could always provide you references, who had been working with us for over 10 years Please write to us via email sithygems@gmail.com for more details about this customer and videos pictures of their poor grade rough., and finished stones we managed to Cut.
We always stand crystal clear with vigilance on products and services to our customers, our integrity always stands up in front.
Unfortunately we see these types of unprofessionals customers who has no knowledge on rough stones and blaming gem cutters, for their poor judgment in buying poor grade rough. Thanks
How can you tell that Sithy is a thief? Sithy complains that my rough emerald is poor quality.
Take a look at the picture provided in my original posting. There is almost no matrix or cement, just pure emerald. There are very few points. There are some striations but those should be easily polished smooth.
It is short and compact and the base is even present. I have a geology and crystal background and I personally inspected and removed the fractured material prior to sending it. As far as rough emeralds go you can’t get much better! This 51 carat emerald should have easily yielded a 30 carat cut and polished gem and a 5+ carat gem.
There is no way that this stone would have crumbled like Sithy said it did. On a side note, Beryl is the type of stone emeralds come from and they are slightly more delicate than corundum the stone that produces sapphires and rubies. Any gem cutter knows this and would adjust their cutting and polishing techniques accordingly. In other words Sithy lies when he says that my stone crumbled.
Another way that you know that Sithy is a thief. He states that my stones produced a 14% yield like this is a great accomplishment. Even by Google’s standards rough emeralds produce 30%-70% yields. 14% would be equal to catastrophic loss of material.
He never contacted me throughout the entire processing of my stones! However, to an unsuspecting reader 14% might seem acceptable. With this in mind, Sithy automatically factors in 50% of the yields for himself.
If you send your rough stones to Sithy you better believe you will only receive the left-over junk from the main cuttings because he keeps the best for himself. Please Don’t Trust This Lying Thief.
Ken Munnell is putting blame on the cutters calling liars and thief due to his lack of knowledge, his rough is poor grade emerald rough further it's formation of crystal structure is like salty formation ( more like calcite). Further stone is more flatter.
Dear readers, if we would had lied and cheated people we would have gone out of business long time ago and you would have seen hundreds of complaints from other Customers too, but you see few who aren't satisfied with the out come due to their poor quality rough.,and blaming cutters, Dear Readers, we had been cutting gems for USA & European Market for 25 years, we have thousands of customers who had worked with us, we could give references to anybody who would like to know about us.
If he flashes a torchlight it doesn't mean stone is perfect alright, Its translucent to Opaque stone, This represents Ken's has lack of knowledge on the cutting side. If you need more information please contact us sithygems@gmail.com
@Sainul M here is another customer you stole from. You have had 25 years to practice your lies.
I detailed my experience above in which you stole the best stones I sent you in an almost identical manner. You lies are the same too - you are the expert so people should trust you. These other people and I have nothing to gain by taking time to warn people of your thievery, while you make money when you lie.
You said you could do whatever you want in Sri Lanka - and that seems true. The police will not arrest you there, but people around the world should spread the word you are not to be trusted.
These are the same lies Mohamed Sainul (I think the owner) tells about stealing my opals. He calls them cheap commercial stones as if he remembers them - I am sure he does not.
My opal mining experience is over 20 years and there were four excellent stones and one mediocre stone. They stole completely the excellent stones and cut the one cheaper stone into many tiny stones - event though my explicit direction was to cut large stones. He recycles the same lies and ends with ´if I were stealing you would hear complaints from other people´, and here is an example of multiple people exposing his greed and dishonesty.
He was also quite aggressive and abusive when the theft is reported. Never interested in researching what happened - just denials and insults to me as the foolish customer who trusted him.